Returns & Exchanges
At Aqara LLC, we stand by the quality of our smart home technology and offer a 30-day return window for all products in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Log in to your account, navigate to your order history, and select the 'Return Item' button to generate a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the electronic device in its original box with all included accessories, manuals, and cables to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.
Refund Processing
Once our technical team inspects the returned hardware, your refund will be issued to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing